Privacy Policy

Welcome to Citadel Engineering ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://citadelengineering.io/ and use our AI implementation services.

1. INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, or could reasonably be linked with you or your business ("Personal Information").

Directly from You: Contact information (name, email, phone number), business details, and project requirements provided via contact forms or consultations.

From Clients (Data Processing): When we implement AI agents for your business, we may process data provided by you to train, tune, or deploy these agents. This data is handled according to the specific Service Agreement between Citadel Engineering and your business.

Automatically: IP addresses, browser types, and usage patterns collected via cookies and similar tracking technologies when you browse our website.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Provide, operate, and maintain our AI implementation services.

Develop and deploy custom AI agents and automation workflows.

Communicate with you regarding project updates, technical support, and billing.

Improve our website functionality and user experience.

Comply with legal obligations and prevent fraudulent activity.

3. DATA PROCESSING AND AI AGENTS

As an AI agency, our services involve the deployment of autonomous agents.

Data Minimization: We only access the data necessary to perform the specific automation tasks defined in our statement of work.

No Sale of Data: We do not sell your business data or the data processed by your AI agents to third parties.

LLM Providers: Our AI agents may utilize third-party Large Language Model (LLM) providers (e.g., OpenAI, Anthropic, Google). We configure these implementations to use Enterprise-grade privacy settings where available to ensure your data is not used to train public foundational models.

4. SHARING YOUR INFORMATION

We may share information in the following situations:

With Service Providers: Third-party vendors who assist in hosting, cloud computing, and software infrastructure.

For Legal Reasons: If required by law, regulation, or legal process.

Business Transfers: In connection with any merger, sale of company assets, or acquisition.

5. DATA SECURITY

We implement industry-standard technical and organizational security measures (such as encryption and secure API management) to protect the integrity of your data. However, please note that no method of transmission over the internet is 100% secure.

6. DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by our contractual obligations with our clients.

7. YOUR RIGHTS

Depending on your location (e.g., GDPR in Europe, CCPA in California), you may have the right to:

Access the personal data we hold about you.

Request the deletion of your data.

Object to or restrict the processing of your data.

Request data portability.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will indicate when the latest changes were made.

10. CONTACT US

If you have questions or comments about this policy, please contact us at:

Citadel Engineering
Website: https://citadelengineering.io/
Email: contact@citadelengineering.io